Refund Policy

1. Subscription Billing Model

EasyRemote is sold through renewable subscription licenses rather than one-time purchases. Your license key remains active while your subscription is valid and in good standing.

Checkout and billing are securely handled by Paddle, which acts as Merchant of Record for EasyRemote orders.

2. New Subscription Refunds

We offer a 30-day money-back guarantee for new EasyRemote subscriptions. If you are not satisfied with the service, you may request a refund within 30 days of your initial purchase.

This policy applies to first-time purchases only and does not automatically apply to renewal charges, upgrades, add-ons, or custom Business arrangements.

3. Renewals and Cancellations

Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. When you cancel, your subscription stays active until the end of the current paid term.

Renewal payments are generally non-refundable unless required by law or otherwise approved as an exception after review.

4. Refund Eligibility Exceptions

Refunds may be denied or limited in situations such as:

• Fraudulent, abusive, or chargeback-related activity
• Violations of our Terms of Service
• Repeated refund requests after prior approvals
• Custom Business contracts or deployment arrangements with separate commercial terms

5. Taxes and Billing Questions

Applicable taxes may be calculated and collected during checkout depending on your location and Paddle billing requirements. Tax treatment is determined at checkout.

For billing support, receipts, or payment issues, Paddle may handle parts of the customer service workflow as Merchant of Record.

6. How to Request a Refund

To request a refund, email support@easyremote.link with your purchase details and the email used during checkout. We may coordinate with Paddle to process the refund where required.

You can also review our related Terms of Service and Privacy Policy.